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Domiciliary Equipment Service

Domiciliary Equipment Service

Services provided by DES for NDIS Participants


In South Australia, the Domiciliary Equipment Service (DES) has signed a working arrangement with the NDIA to continue providing assistive technology (AT), including equipment and home modifications, to NDIS participants. DES is a registered NDIS service provider and is responsible for the supply of AT needs that are included in a participant’s plan to support their goals.

DES services include the purchase, customisation, provision and repairs of AT for participants. DES supplies both new items and refurbished items that are considered ‘as new’ (see ‘about us’ for more information about what this means). Most items are on loan to participants and should be returned to DES when they are no longer needed. This unique model of supply helps provide value for the participant and the NDIS.

Following the request for an item by the participant and assessor, the NDIA will review this and if appropriate ask DES for the price to supply and provide future repairs and maintenance as needed. Once the quote is approved by the NDIA, DES will dispatch it immediately if it is readily available, or will order the item in. Items needing to be ordered may have a waiting time depending on the item or where it is coming from.

The NDIA may seek quotes from other AT providers if DES does not usually supply the item requested.

DES services also includes the provision of home modifications, and wheelchair and seating services. Find more information about the Wheelchair and Seating Service on the Wheelchair and Seating Service page.

Further information for NDIS participants and providers regarding access to AT can be found below, together with the relevant Operational Guidelines of the NDIA about accessing supports in the NDIS:

Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment and home modifications.

Follow these links for more information about DES Services including repairs and maintenance.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
26 Feb 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016