Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

Frequently Asked Questions


I already have equipment from DES, what happens with it when I transition to the NDIS?

You can retain the equipment for as long as you need it, with NDIS funding only required for the ongoing repairs and maintenance, and replacement when required.  

When you are having your planning meeting, you will need to advise them of any equipment that you have so that the funds for any future repairs and maintenance can be added to your plan. We can provide you or your planner with a report listing all the items that you currently have on loan from DES.

How do I get my equipment repaired?

To arrange repairs or maintenance please call DES repairs, 1300 130 302. DES has an emergency after-hours service that is available outside of business hours and on weekends. For more information go to our page on repairs.

Who pays for repairs and maintenance?

The cost of the repair or maintenance will be billed to the NDIA and funded from your plan.

For major or high cost repairs or maintenance a quotation may need to be provided to the NDIA for approval prior to the repair or maintenance being carried out.

Who owns the equipment provided through DES?

DES retains ownership any items that have a yellow asset sticker on them. Any changes to the equipment must be arranged through an assessor. You can call DES on 1300 295 786 to discuss your options.

Can DES see my plan?

No. DES does not have access to view participant’s plans via the NDIA portal. DES can only see areas of the portal that are relevant to its business. DES relies on the NDIA planners, assessors or participants to confirm that requests have been approved.

Sometimes DES might ask you to send through the relevant parts of your plan to help to get the order processed.

Does DES use up my clinical hours from my plan?

Even though DES employs clinicians, DES services generally do not use up clinical hours on your plan.

The only times that you may need to use your clinical hours are:

  • If you have an initial appointment with the Wheelchair Seating Service, you may need to use hours from your plan. This will always be discussed with you first.
  • If you require a complex home modification, a building consultant may be required in the process. DES will discuss this with you first and the funding for this will need to come from your plan.

What happens when I don’t need the equipment anymore?

Most equipment that has been supplied from DES is on loan to you. These items have a yellow asset sticker on them. If you no longer need the item, please call DES, 1300 295 786 to arrange for it to be collected.

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Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
22 Jan 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016