Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

National Disability Insurance Scheme


National Disability Insurance Scheme in South Australia

The National Disability Insurance Scheme (NDIS) is the Australian Government funding model to support individual people with disability. The National Disability Insurance Agency (NDIA) is the statutory agency responsible for implementing the NDIS.

For more information about access to the NDIS in South Australia, go to NDIS in South Australia.

The types of supports that the NDIS may fund for participants include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment, and
  • vehicle modifications.

The NDIS website provides more information on types of funded supports.

Further information for NDIS participants and providers regarding access to Assistive Technology can be found below, together with the relevant Operational Guidelines about accessing supports in the NDIS:

Contact the NDIS

Phone 1800 800 110 for any queries specific to the NDIS, or visit the NDIS website contacts page for further options.

Changes to the Services Provided by DES for NDIS Participants

Changes to the Services Provided by DES for NDIS Participants


With the National Disability Insurance Scheme (NDIS) and Commonwealth reforms in aged care now in place, the way people in South Australia receive funding and services has changed.

As there are now a range of non-government providers who offer of home modifications, equipment and repairs, the State Government will withdraw from providing some of these services in 2020.

Readily Available Loan Equipment Service

DES continues to operate the Readily Available Loan Equipment service. This provides a wide range of equipment on a short and long-term rental basis (through a weekly hire fee) to participants.

The service includes:

  • equipment provision, delivery and installation
  • collection and reprocessing
  • maintenance prior to reissue and on road repairs

This loan service has been made available to NDIS participants and will continue before being transferred to the non-government sector by December 2020.

See Accessing Assistive Technology from DES for more information.

Non-Stock Loan and Sales Service

DES stopped providing Non-Stock loan and sales equipment services to NDIS participants from 6 March 2020.

DES has continued supplying all existing orders already in process with DES at that date.  For any participants contacting DES now, they will be advised to directly contact an alternative supplier of their choice.

Any items that are subsequently purchased by a NDIS participant from a supplier will not be a DES asset and participants will need to arrange repairs directly with suppliers.


DES will be winding down the on-road repair service for one-off or customised items.  Repairs to existing DES owned equipment will continue until further notice.

For users of the Readily Available Equipment Service, DES will continue to provide repairs and maintenance for these items as normal.

Wheelchair and Seating Service  and Equipment Modifications

On 6 March 2020, DES closed its Wheelchair and Seating Service at Woodville.  DES has contacted all active clients using this service, giving them a choice of alternative providers.

DES is also in the process of winding down its in-house equipment modification service for NDIS participants.  We will advise participants how they can access these services directly with suppliers.

Home Modifications

DES Home Modifications Services, both minor and major, will be winding down over the next few months.  DES has contacted participants with any home modifications they have in progress and provided options to transition these to other providers.


If you have any questions about the changes DES is making to services, you can contact:

Telephone: 1300 295 786


Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment.

Follow these links for more information about DES Services including repairs and maintenance.

Accessing Assistive Technology from DES

Accessing Assistive Technology from DES


Equipment Request

The DES Equipment Catalogue contains a listing of the items readily available from the DES Warehouse. The item listings contain images, specifications, clinical considerations and supporting documents to help choose an item of equipment. DES may also purchase in items that are not listed on the catalogue, on request.

Note: Please ensure that you include the DES item code (this code is listed against all items on the Equipment Catalogue) when completing the order form, so that we then supply the correct item.  Ensure too that the funding in participant plans will cover a weekly rental for the loan period.  Complete the below form and email it to or fax it to 1300 295 839.

DES Terms and Conditions

Equipment supplied through DES has terms and conditions associated. Please ensure you have read any relevant information related to the DES Term and Conditions.

Frequently Asked Questions

Frequently Asked Questions


I already have equipment from DES, what happens with it when I transition to the NDIS?

You can retain the equipment for as long as you need it, with NDIS funding only required for the ongoing repairs and maintenance, and replacement when required.  

When you are having your planning meeting, you will need to advise them of any equipment that you have so that the funds for any future repairs and maintenance are included in your plan.

How do I get my equipment repaired?

At present you can arrange repairs or maintenance by calling DES repairs, 1300 130 302. DES has an emergency after-hours service that is available outside of business hours and on weekends. For more information go to our page on repairs.

Who pays for repairs and maintenance?

The cost of the repair or maintenance will be funded from your NDIS plan. Invoicing arrangements will differ, depending whether your plan is self-managed, plan managed or agency managed.

For major or high cost repairs or maintenance a quotation may need to be provided to the NDIA for approval prior to the repair or maintenance being carried out.

Can DES see my plan?

No. DES does not have access to view participant’s plans via the NDIA portal. DES can only see areas of the portal that are relevant to its business. DES relies on the NDIA planners, assessors or participants to confirm that requests have been approved.

Sometimes DES might ask you to send through the relevant parts of your plan to help to get the order processed.

Does DES use up my clinical hours from my plan?

No, DES does not provide any clinical services that use your capacity building funding.

What happens when I don’t need the equipment anymore?

If you no longer need a readily available loan equipment item supplied by DES, then please call us on 1300 295 786 to arrange for it to be collected.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
06 Aug 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016