Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

National Disability Insurance Scheme


National Disability Insurance Scheme in South Australia

The National Disability Insurance Scheme (NDIS) is the Australian Government funding model to support individual people with disability. The National Disability Insurance Agency (NDIA) is the statutory agency responsible for implementing the NDIS.

For more information about access to the NDIS in South Australia, go to NDIS in South Australia.

The types of supports that the NDIS may fund for participants include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment, and
  • vehicle modifications.

The NDIS website provides more information on types of funded supports.

Further information for NDIS participants and providers regarding access to Assistive Technology can be found below, together with the relevant Operational Guidelines about accessing supports in the NDIS:

Contact the NDIS

Phone 1800 800 110 for any queries specific to the NDIS, or visit the NDIS website contacts page for further options.

Changes to the Services Provided by DES for NDIS Participants

Changes to the Services Provided by DES for NDIS Participants


With the National Disability Insurance Scheme (NDIS) and Commonwealth reforms in aged care now in place, the way people in South Australia receive funding and services has changed.

As there are now a range of non-government providers who offer of home modifications, equipment and repairs, the State Government will withdraw from providing some of these services in 2020.

Readily Available Loan Equipment Service

DES continues to operate the Readily Available Loan Equipment service. This provides a wide range of equipment on a short and long-term rental basis (through a weekly hire fee) to participants.

The service includes:

  • equipment provision, delivery and installation
  • collection and reprocessing
  • maintenance prior to reissue and on road repairs

This loan service has been made available to NDIS participants and will continue before being transferred to the non-government sector by December 2020.

Non-Stock Loan and Sales Service

DES stopped providing Non-Stock loan and sales equipment services to NDIS participants from 6 March 2020.

DES has continued supplying all existing orders already in process with DES at that date.  For any participants contacting DES now, they will be advised to directly contact an alternative supplier of their choice.

Any items that are subsequently purchased by a NDIS participant from a supplier will not be a DES asset and participants will need to arrange repairs directly with suppliers.


DES will be winding down the on-road repair service for one-off or customised items.  Repairs to existing DES owned equipment will continue until further notice.

For users of the Readily Available Equipment Service, DES will continue to provide repairs and maintenance for these items as normal.

Wheelchair and Seating Service  and Equipment Modifications

On 6 March 2020, DES closed its Wheelchair and Seating Service at Woodville.  DES has contacted all active clients using this service, giving them a choice of alternative providers.

DES is also in the process of winding down its in-house equipment modification service for NDIS participants.  We will advise participants how they can access these services directly with suppliers.

Home Modifications

DES Home Modifications Services, both minor and major, will be winding down over the next few months.  DES has contacted participants with any home modifications they have in progress and provided options to transition these to other providers.


If you have any questions about the changes DES is making to services, you can contact:

Telephone: 1300 295 786


Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment.

Follow these links for more information about DES Services including repairs and maintenance.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
23 Sep 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016