Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

National Disability Insurance Scheme


National Disability Insurance Scheme in South Australia

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The National Disability Insurance Agency (NDIA) is the statutory agency responsible for implementing the NDIS.

For more information about access to the NDIS in South Australia, go to NDIS in South Australia.

The NDIS is being introduced in stages and existing service users and new participants will enter the scheme progressively. All eligible South Australians will be able to register for the NDIS by July 2018, with the NDIS expected to provide support to about 32,000 people with a disability in SA at full scheme. The NDIA is working closely with the relevant Commonwealth and South Australian government departments to ensure a smooth transition for those who are already accessing services in this state.

The NDIS website provides a map of the South Australian Government regions with further information on how it will be rolled out.

Contact the NDIS

Phone 1800 800 110 for any queries specific to the NDIS, or visit the NDIS website for further contact options.

The NDIS can be contacted by phone on 1800 800 110, or the further contact options can be found on the NDIS website.

Services provided by DES for NDIS Participants

Services provided by DES for NDIS Participants


In South Australia, the Domiciliary Equipment Service (DES) has signed a working arrangement with the NDIA to continue providing assistive technology (AT), including equipment and home modifications, to NDIS participants. DES is a registered NDIS service provider and is responsible for the supply of AT needs that are included in a participant’s plan to support their goals.

DES services include the purchase, customisation, provision and repairs of AT for participants. DES supplies both new items and refurbished items that are considered ‘as new’ (see ‘about us’ for more information about what this means). Most items are on loan to participants and should be returned to DES when they are no longer needed. This unique model of supply helps provide value for the participant and the NDIS.

Following the request for an item by the participant and assessor, the NDIA will review this and if appropriate ask DES for the price to supply and provide future repairs and maintenance as needed. Once the quote is approved by the NDIA, DES will dispatch it immediately if it is readily available, or will order the item in. Items needing to be ordered may have a waiting time depending on the item or where it is coming from.

The NDIA may seek quotes from other AT providers if DES does not usually supply the item requested.

DES services also includes the provision of home modifications, and wheelchair and seating services. Find more information about the Wheelchair and Seating Service on the Wheelchair and Seating Service page.

Further information for NDIS participants and providers regarding access to AT can be found below, together with the relevant Operational Guidelines of the NDIA about accessing supports in the NDIS:

Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment and home modifications.

Follow these links for more information about DES Services including repairs and maintenance.

Accessing Assistive Technology from DES

Accessing Assistive Technology from DES


Equipment Request

The following flow chart will help you to know the steps involved in organising the provision of equipment items for participants through DES.

The DES Equipment Catalogue contains a listing of the items readily available from the DES Warehouse. The item listings contain images, specifications, clinical considerations and supporting documents to help choose an item of equipment. DES may also purchase in items that are not listed on the catalogue, on request.

Note: Please ensure that you include the DES item code (this code is listed against all items on the Equipment Catalogue) when completing the order form, so that we then supply the correct item.

Once the required equipment item for an NDIS participant is determined, you must complete the below form and email it to or fax it to 1300 295 839.

Home Modification Request

The following flow chart helps you to know the steps involved in organising the provisions of home modifications for NDIS participants thought DES.

Once the clinical assessment has been completed for an NDIS participant, you must complete the below form and email it to

Further information regarding the home modification service that DES provides can be found on the Supply of Home Modifications Page.

DES Terms and Conditions

Equipment and Home Modifications supplied through DES may have terms and conditions associated with them please ensure you have read any relevant information related to the DES Terms and Conditions.

Frequently Asked Questions

Frequently Asked Questions


I already have equipment from DES, what happens with it when I transition to the NDIS?

You can retain the equipment for as long as you need it, with NDIS funding only required for the ongoing repairs and maintenance, and replacement when required.  

When you are having your planning meeting, you will need to advise them of any equipment that you have so that the funds for any future repairs and maintenance can be added to your plan. We can provide you or your planner with a report listing all the items that you currently have on loan from DES.

How do I get my equipment repaired?

To arrange repairs or maintenance please call DES repairs, 1300 130 302. DES has an emergency after-hours service that is available outside of business hours and on weekends. For more information go to our page on repairs.

Who pays for repairs and maintenance?

The cost of the repair or maintenance will be billed to the NDIA and funded from your plan.

For major or high cost repairs or maintenance a quotation may need to be provided to the NDIA for approval prior to the repair or maintenance being carried out.

Who owns the equipment provided through DES?

DES retains ownership any items that have a yellow asset sticker on them. Any changes to the equipment must be arranged through an assessor. You can call DES on 1300 295 786 to discuss your options.

Can DES see my plan?

No. DES does not have access to view participant’s plans via the NDIA portal. DES can only see areas of the portal that are relevant to its business. DES relies on the NDIA planners, assessors or participants to confirm that requests have been approved.

Sometimes DES might ask you to send through the relevant parts of your plan to help to get the order processed.

Does DES use up my clinical hours from my plan?

Even though DES employs clinicians, DES services generally do not use up clinical hours on your plan.

The only times that you may need to use your clinical hours are:

  • If you have an initial appointment with the Wheelchair Seating Service, you may need to use hours from your plan. This will always be discussed with you first.
  • If you require a complex home modification, a building consultant may be required in the process. DES will discuss this with you first and the funding for this will need to come from your plan.

What happens when I don’t need the equipment anymore?

Most equipment that has been supplied from DES is on loan to you. These items have a yellow asset sticker on them. If you no longer need the item, please call DES, 1300 295 786 to arrange for it to be collected.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
02 Apr 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016