Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

Funding Programs

There are funding options for individuals needing equipment or home modifications to support them to live in the community as independently as possible. The State and Commonwealth Government provide funding for people meeting specific eligibility criteria. Some providers access assistive technology from Domiciliary Equipment Service (DES) for these funding programs as listed below.


DHS Equipment Program

DHS Equipment Program

The program provides eligible people with equipment and home modifications for mobility, access, transfers, bathing and personal care, pressure management, seating and communication.

Refer to the Equipment Services Operational Policy (DOC 160.5 KB) for further information about the program, including eligibility. The Equipment Program Governance Model (DOCX 231.1 KB) outlines how the DHS Equipment Program is monitored and overseen.

Assessment and prescription is undertaken within the specialist areas of Disability Services, Domiciliary Care, Novita and Minda Inc. by a qualified health professional. To maximise access for clients and facilitate discharge planning, qualified health professionals in other agencies can prescribe equipment and home modifications on behalf of their client seeking to access the program.

Current Disability SA Clients

Current Disability SA Clients

Access to Assessment Services

Access to Assessment Services

Individuals requesting an item of equipment or home modification, or who are having difficulty using equipment currently provided, can contact their service provider to arrange a health professional to assess their clinical needs.

For referrals or further service information including eligibility, please contact:

Domiciliary Care Access Service1300 295 673
Disability Services Information and Referrals Line1300 786 117
Novita Children's Services(08) 8349 2002

Equipment Program Contact Details

Equipment Program Contact Details

Telephone1300 295 786
Fax1300 295 839
Emaildes.frontdesk@sa.gov.au
Feedbackequipment.feedback@sa.gov.au

Eligibility

Eligibility

Determining Eligibility

Overarching Eligibility

To be eligible for DHS Equipment Program services, the person must be permanently residing in South Australia and eligible for services through Disability Services, Domiciliary Care, Novita Children's Services (Novita) or Minda Inc.

Further service eligibility information can be found in the following documents:


Information on how to determine eligibility is outlined in the documents below:


Key Approval Criteria

These are key criteria for equipment and home modifications a person must meet in order to be eligible for any item through the DHS Equipment Program.


Specific Eligibility Criteria and Screening Tools

Some items have specific eligibility criteria associated that must be met in addition to the Key Approval Criteria for a person to be eligible. For some of these items. a screening tool must be completed. Use of the screening tool ensures all aspects of the eligibility criteria have been met.

For all relevant documents, proceed to the Specific Eligibility Criteria and Screening Tools on the eligibility document list.

Prescribing and Ordering

Prescribing and Ordering

Prescribing

Prescribing

Who Can Prescribe?

Allied Health Professionals from Internal Services (Disability and Domiciliary Care Services, Novita and Minda Inc), as well as from Hospitals, Non-Government Organisations, Country Health and Private Practices can prescribe for eligible clients. Registered Nurses from DHS can prescribe some equipment for clients who reside in DHS Accommodation Services.

Internal Prescribers

Disability and Domiciliary Care Services (including, Child and Youth Services, ASSIST and Domiciliary Care), Novita and Minda Inc are considered to be primary agencies for clients of the DHS Equipment Program. Allied health professionals from these services are regarded as internal prescribers and can send paperwork directly to Domiciliary Equipment Service (DES), once necessary approvals have been gained.

DHS nurses are also approved to prescribe some items of equipment for their clients, however all paperwork is sent via ASSIST.

The registration process for the DHS Equipment Program is outlined on the Becoming a Prescriber page. This is only relevant to DHS, Novita and Minda Inc staff.

External Prescribers

In order to maximise access for clients and facilitate discharge planning, allied health professionals in agencies other than DHS, Novita and Minda Inc can prescribe equipment and home modifications on behalf of their clients seeking to access the DHS Equipment Program.

Prescription forms and other supporting documentation from external prescribers need to be sent via the client's primary agency. After the internal service has checked all approvals are in place, the prescription form is sent to DES for processing.

What Can be Prescribed?

In Scope Lists are the lists of equipment or home modification types that the Department of Human Services (DHS) Equipment Program has endorsed for supply when a client meets the Program's eligibility criteria. The lists include information on prescriber requirements, if delegate sign-off is required, and if any additional criteria and screening tools apply.

The Equipment Item Types and Definitions (XLS 80.5 KB) document provides a consolidated list of the equipment with definitions of each item.

Each equipment and home modification type on the In Scope List lists relevant documents that support the prescription process.

Selecting Equipment or Home Modifications

Selecting the most suitable item with the right measurements, features and accessories can sometimes be difficult. A number of information sheets have been developed to support prescribers in the assessment and prescription of equipment and home modifications. Find further information on the assistive technology selection page.

There are multiple equipment and home modification documents which can assist in the appropriate selection and prescription of equipment or home modifications.

Ordering Assistive Technology

Ordering Assistive Technology

Details of the requirements of the equipment or home modification need to be recorded on a prescription form.

All Category 2 items must have a priority score form completed.

An additional specification form may be needed if measurements or adjustments to the item need to be detailed. Any item customised equipment item must also have a Prescription Agreement Form completed with the client.

Supporting Documents and Procedures

Repairs for highly-customised equipment will usually occur in a workshop but due to the nature of this equipment, it may not be possible to organise an interim loan. Therefore, for highly customised equipment, please ensure you plan with your client a contingency in the event the item requires repairs away from the home for a period of time.

Please ensure that individuals and their carers read the following document prior to planning and commencing major home modifications:

Once eligibility has been determined, the most suitable item(s) and any relevant specifications selected, and approvals gained, equipment and home modifications for the DHS Equipment Program are ordered through DES.

Further information can be found on the Assistive Technology Services - Ordering page.

Transferring Ownership of Assistive Technology

Transferring Ownership of Assistive Technology

Ownership of most equipment supplied to clients via the DHS Equipment Program is retained by DHS, with DES tracking these items and managing any repairs and collections needed.

Some smaller equipment items and all home modifications are considered to be consumable and become the responsibility of the person to care for and maintain once supplied.

People moving to / from interstate can apply to have the ownership of the items transferred to the respective state funding program, as outlined in the documents below:

When equipment and home modifications are supplied to a person, there are Terms and Conditions associated with the provision of these items.

Approvals

Approvals

Approvals

Different items of equipment have different levels of approval required before it can be supplied to a client.

Category 1 and Category 2 Equipment

Category 1 items can be prescribed by internal prescribers without further approval.

Category 2 items must be signed off by an authorised delegate from an internal service.

Delegate Approval

A delegate is a person authorised by the DHS Equipment Program to approve the need for, and the priority to supply a Category 2 equipment or home modification item(s). This is usually a Team Leader or Team Manager.

All Category 2 items must be signed off by an authorised delegate before they will be processed.


Prescriptions from External Prescribers

All prescriptions from external therapists must go via an internal agency for checking and where the item is Category 2, be signed off by a delegate.

The following documents outline the procedure for accepting prescriptions from external prescribers.

Follow up and Review

Follow up and Review

Follow Up

Following delivery or installation of equipment or home modifications, it is an expectation that follow up contact is made by the prescribing therapist to ensure that it is meeting the person's needs. Any issues with the item or home modification need to be identified within the 1st month post delivery. This process allows any clinical issues to be addressed by the prescriber without a subsequent referral being needed.

Follow up is provided by a prescriber for all assistive technology issued to DHS clients either via phone call or home visit.

Review

Review is a process that occurs after a person has had their equipment for a period of time. There are three types of reviews – general, clinical and mechanical/maintenance – each type of review has a unique purpose to ensure ongoing safety of equipment use and to manage the risk of any injury to a client or carer.

General Review

A general review is completed to identify any problems with either the function of the equipment or how it is being used by the client. It is recommended that this is completed annually, where possible.

Clinical Review

The clinical review is completed by a relevant prescribing therapist when any safety or functional problem with the use of the equipment has been identified by the client, carer or staff member. These problems may result from changes in the client's condition, ability of the client to use the modifications, or a change in their living situation.

Mechanical / Maintenance Review

A maintenance / mechanical review of the equipment item allows a check on an equipment item to ensure it is in good working order or to arrange any necessary repairs.

Relevant Documents

The following documents outline procedures for completing follow up or review of equipment or home modifications.

Follow Up

Review

Becoming a Prescriber

Becoming a Prescriber

Internal Prescribers

Allied Health Professionals and Registered Nurses from Disability and Domiciliary Care Services from the Department of Human Services (DHS), Novita Children's Service (Novita) and Minda Inc can prescribe equipment and home modifications relevant to their discipline for eligible  clients.

Approved Prescriber Levels

Each of the equipment and home modification types have differing prescriber requirements, depending on their type and complexity. This information can be found in the Equipment In Scope List (XLS 425.5 KB)and the Home Modifications In Scope List (XLS 277.0 KB).

Approved Disciplines

Different equipment and home modification types may only be prescribed by approved disciplines. These are outlined in the respective in scope lists.

Orientation and Category 1 Approvals

Internal prescribers must complete a mandatory orientation process, including attending a training session held at Domiciliary Equipment Service (DES).

Once their orientation is completed, they are approved to prescribe most Category 1 equipment and home modifications without further delegate sign-off. If there are any changes to prescriber details such as moving teams or transferring to another service this updated information needs to be provided  to DES.

Item Specific Approval

Some items require a higher level of approval for a person to prescribe them.

Prescribers from DHS and Novita can achieve "item-specific approved prescriber status" for items by demonstrating their skills when completing three (3) assessments supervised by someone who is already an approved prescriber. If staff are new to an internal service but have relevant prescription experience,  they may be eligible for recognition of prior learning and be approved by their senior delegate to become an approved prescriber to prescribe specific types.

External Prescribers

In order to maximise access for clients and facilitate discharge planning, allied health professionals in agencies other than DHS, Novita and Minda Inc can prescribe equipment and home modifications on behalf of their clients seeking to access the DHS Equipment Program. These health professionals  are, for the purposes of the DHS Equipment Program, called "external prescribers".

There is no registration process for external prescribers. All prescriptions completed by external prescribers are sent via an internal agency. Where items need "Item Specific Approved Prescriber Status" this is checked by an internal clinician with approval for the item being prescribed.

The DHS Equipment Program and DES Orientation Session for external prescribers is not compulsory but highly recommended for any clinician prescribing for the DHS Equipment Program.

Training

Training is available to support prescribers in learning relevant information to support best practice and accurate prescription of various equipment and home modifications.

Equipment Procedures

Equipment Procedures

Listed here are procedures relevant to prescribing equipment for the Department of Human Services Program.

Equipment

Wheelchair and Seating Service

Wheelchair and Seating Service

DES offers a Wheelchair and Seating Service for clients of the DHS Equipment Program. Find more information on the Wheelchair and Seating Service Page.

Access and Communication Technology Service

Access and Communication Technology Service

The Access and Communication Technology Service (ACTS) is a consultancy service that can provide support to clinicians when prescribing Department of Human Services (DHS) eligible Augmentative and Alternative Communication Systems (AAC), Computer Access Technology (CAT) and/or Environmental Control Systems (ECS) for their clients.

ACTS is staffed by a team of Novita Children's Services allied health specialists, with backgrounds in speech pathology, occupational therapy and electronics, and expertise in the field of assistive technology.

Documents for Prescribing ACTS

Flyers

Forms - Assessment

Reference Documents – Accessing Services

Specific Eligibility Criteria

Training

Training

The Department of Human Services (DHS) Equipment Program currently offers a training program for allied health professionals and those seeking to build skills in the selection of equipment and provision of home modifications.

The trainers are allied health professionals from within DHS and Novita Children's Services' clinical services who have expertise, hands-on experience and knowledge in the topics delivered.

This training can be accessed by any person who prescribes on behalf of the DHS Equipment Program. Training registrations are managed by Domiciliary Equipment Service (DES) through a training coordinator and administrative support officers. Each service has a key training contact who coordinates and  forwards registrations to DES. Further details on registering and external prescriber training key contacts can be found here:

Please note that registrations are closed 1 week prior to the training date. Whilst late registrations for sessions may be accepted, if the session is full then we will not be able to accommodate these. Likewise, if the session is under-booked at that point, the session may be cancelled.

It is an expectation that all DHS Equipment Service prescribers attend the Orientation to DES and the DHS Equipment Services Session prior to accessing any clinical training.

Other agencies seeking training opportunities for their staff wishing to access the program should contact the DHS Equipment Program Training Coordinator at DES for more information.

General enquiries about training can be forwarded to equipment.training@sa.gov.au.

Current Training

If you are an occupational therapist, physiotherapist, podiatrist, registered nurse or speech pathologist, there is a training program aimed at supporting you in the prescription of equipment and home modifications. Please click on your discipline below to see available courses

Occupational Therapist

Occupational Therapist

Download the Registering for Equipment Program Training (DOCX 179.1 KB) for information on how to register for sessions.

Course Schedule for Occupational Therapists

2018


Orientation Sessions

Orientation Sessions

Using DES as your NDIS Assistive Technology Provider (PDF 101.4 KB)
Location: Domiciliary Care Meeting Room, Building 4, 300 Richmond Road Netley

DateTimePresenter
Thursday 20 September 20189.30 - 11.30 DES Clinical Support Officer
Tuesday 30 October 20189.30 - 11.30 DES Clinical Support Officer

Beds and Bed Equipment Series

Beds and Bed Equipment Series

Beds and Bed Equipment Series Session 1 - Assessing and Prescribing Adjustable Beds (DOCX 112.5 KB)
Location: Woodville Seminar Room

Date Time Presenter
Monday 28th May9.30 - 12.30 Lisa-Marie Gordon

Beds and Bed Equipment Series Session 2 - Entrapment, bed rails and bed sticks (theory) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note Session 1 is considered a pre-requisite to attending this session. If you are a DCSI clinician, you may be eligible to apply for RPL.

Date Time Presenter
Monday 28th May1.00 - 4.00Lucy Brennan and Lisa-Marie Gordon

Beds and Bed Equipment Series Session 3 - Assessing Entrapment Zones with Standardised Tool (practical) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note this is a practical session, integrating information learned in Session 2, which must be attended first. As it is small groups of people only, we re-run the same session multiple times. We may need to negotiate dates with you if one of these becomes overbooked.

Date Time Presenter
Tuesday 29th May9.30 - 12.30Lucy Brennan and Lisa-Marie Gordon
Tuesday 29th May1.15 - 4.15Lucy Brennan and Lisa-Marie Gordon
Wednesday 30th May9.30 - 12.30Lucy Brennan and Lisa-Marie Gordon

Pressure Injury Prevention Series

Pressure Injury Prevention Series

Pressure Injury Prevention Series - Session 1, Aetiology
Location:Independent Living Centre, Gilles Plains

This is now an extended session, covering information previously discussed across session 2.

DateTimePresenter
Tuesday 5th June 9.30 - 11.30 Sue Templeton (RDNS)

Pressure Injury Prevention Series - Session 3, Mattresses*
Location:Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 11.45 - 2.00 Cheryl Slade and Stacey Palmer

Pressure Injury Prevention Series - Session 4, Cushions*
Location: Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 2.15 - 4.30 Cheryl Slade and Stacey Palmer

Wheelchair and Seating Series

Wheelchair and Seating Series

Wheelchair and Seating Series - Session 1, Prescribing and Adjusting Manual Wheelchairs
Location: Woodville Seminar Room

DateTimePresenter
Tuesday July 3rd 9.30 - 4.30Annie Sellars and Deanna Newell

Wheelchair and Seating Series - Session 2, Assessing Capacity to Use a Powered Mobility Aid
Location: Woodville Seminar Room

DateTimePresenter
Wednesday May 9th9.30 - 12.30 Cheryl Slade

Wheelchair and Seating Series - Session 3, Prescribing and Adjusting Powered Wheelchairs
Location: Woodville Seminar Room

DateTimePresenter
Tuesday August 14 9.30 - 1.30 Wheelchair and Seating Clinician & Tech

Wheelchair and Seating Series - Session 4, Assessing and Prescribing Seating - Level 1
Location: Woodville Seminar Room
* Wheelchair and Seating Series Session 1 is considered to be a pre-requisite to attend this session. RPL (DOC 143.5 KB) may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
Monday October 159.30 - 1.00Deanna Newell and Steve Wilson

Wheelchair and Seating Series - Session 5, Assessing and Prescribing Seating - Level 2
Location: Woodville Seminar Room
Wheelchair and Seating Series Session 1 and 4 are considered to be a pre-requisite to attend this session. RPL (DOC 143.5 KB) for Session 1 may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
Monday October 151.30 - 4.30Deanna Newell and Steve Wilson

Wheelchair and Seating Series - Session 6, Prescribing and Adjusting Manual Wheelchairs - Refresher
Location: TBC
*Prescriber must have previously attended Wheelchair and Seating Series - Session 1. RPL (DOC 143.5 KB) may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
None planned at this stage   

Wheelchair and Seating Series - Session 7, Prescribing and Adjusting Powered Wheelchairs - Refresher*
Location: TBC
*There are pre-requisite training sessions.

DateTimePresenter
None planned at this stage 

Home Modifications Series

Home Modifications Series

Home Modification Series - Day 1, Responsibilities, Options and Requirements for Home Modifications in the Home (DOC 114.0 KB)
Location: Woodville Seminar Room 

Date Time Presenter
Thurs 8th March 9.30 - 4.30 Gary Davis
Aaron Ong
Paul Tsoukalas

Home Modification Series - Day 2, Assessment, Measuring and Drawing and Clinical Reasoning  (DOC 114.0 KB)
Location: Woodville Seminar Room

Date Time Presenter
Thurs 22nd March 9.30 - 4.30 Aaron Ong
Paul Tsoukalas

Access and Communication Technology Series

Access and Communication Technology Series

ACTS: Mounting for Assistive Technology (DOC 1.6 MB)

Location: Novita Children's Services, RPC Theatre, Days Rd Regency Park (DOC 1002.5 KB)

Date Time Presenter
Tuesday 22nd May 1.00 - 4.00 ACTS OTs

ACTS: Advanced Access - Eyegaze and Head Control (DOC 1.6 MB)

Location: Novita Children's Services, RPC Theatre, Days Rd Regency Park (DOC 1002.5 KB)

Date Time Presenter
Thursday 14th June 1.00 - 4.00 ACTS OTs

Other Sessions

Other Sessions

Electrical Safety and Bathroom Design
Location: Woodville Seminar Room

DateTimePresenter
Wednesday 11th April 9.30 - 11.30 Karen Roughley

Management of the Bariatric Client
Location: TBC

DateTimePresenter
Thurs 5th April9.30 - 12.30Renee Groom and Dianne Dansie

The Legal Responsibilities of Equipment Prescription
Location: Woodville Seminar Room

DateTimePresenter
None planned at this stage 

Physiotherapist

Physiotherapist

Download the Registering for Equipment Program Training (DOCX 179.1 KB) for information on how to register for sessions.

Course Schedule for Physiotherapists

2018

Orientation Sessions

Orientation Sessions

Using DES as your NDIS Assistive Technology Provider (PDF 101.4 KB)
Location: Domiciliary Care Meeting Room, Building 4, 300 Richmond Road Netley

DateTimePresenter
Thursday 20 September 20189.30 - 11.30 DES Clinical Support Officer
Tuesday 30 October 20189.30 - 11.30 DES Clinical Support Officer

Beds and Bed Equipment Series

Beds and Bed Equipment Series

Beds and Bed Equipment Series Session 1 - Assessing and Prescribing Adjustable Beds (DOCX 112.5 KB)
Location: Woodville Seminar Room

DateTimePresenter
Monday 28th May 9.30 - 12.30 Lisa-Marie Gordon

Beds and Bed Equipment Series Session 2 - Entrapment, bed rails and bed sticks (theory) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note Session 1 is considered a pre-requisite to attending this session. If you are a DCSI clinician, you may be eligible to apply for RPL.

DateTimePresenter
Monday 28th May 1.00 - 4.00 Lucy Brennan and Lisa-Marie Gordon

Beds and Bed Equipment Series Session 3 - Assessing Entrapment Zones with Standardised Tool (practical) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note this is a practical session, integrating information learned in Session 2, which must be attended first. As it is small groups of people only, we re-run the same session multiple times. We may need to negotiate dates with you if one of these becomes overbooked.

DateTimePresenter
Tuesday 29th May 9.30 - 12.30 Lucy Brennan and Lisa-Marie Gordon
Tuesday 29th May 1.15 - 4.15 Lucy Brennan and Lisa-Marie Gordon
Wednesday 30th May 9.30 - 12.30 Lucy Brennan and Lisa-Marie Gordon

Pressure Injury Prevention Series

Pressure Injury Prevention Series

Pressure Injury Prevention Series - Session 1, Aetiology
Location:Independent Living Centre, Gilles Plains

This is now an extended session, covering information previously discussed across session 2.

DateTimePresenter
Tuesday 5th June 9.30 - 11.30 Sue Templeton (RDNS)

Pressure Injury Prevention Series - Session 3, Mattresses*
Location:Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 11.45 - 2.00 Cheryl Slade and Stacey Palmer

Pressure Injury Prevention Series - Session 4, Cushions*
Location: Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 2.15 - 4.30 Cheryl Slade and Stacey Palmer

Wheelchair and Seating Series

Wheelchair and Seating Series

Wheelchair and Seating Series - Session 1, Prescribing and Adjusting Manual Wheelchairs
Location: Woodville Seminar Room

DateTimePresenter
Tuesday July 3rd 9.30 - 4.30Annie Sellars and Deanna Newell

Wheelchair and Seating Series - Session 2, Assessing Capacity to Use a Powered Mobility Aid
Location: Woodville Seminar Room

DateTimePresenter
Wednesday May 9th 9.30 - 12.30 Cheryl Slade

Wheelchair and Seating Series - Session 3, Prescribing and Adjusting Powered Wheelchairs
Location: Woodville Seminar Room

DateTimePresenter
Tuesday August 14 9.30 - 1.30 Wheelchair and Seating Clinician & Tech

Wheelchair and Seating Series - Session 4, Assessing and Prescribing Seating - Level 1
Location: Woodville Seminar Room
* Wheelchair and Seating Series Session 1 is considered to be a pre-requisite to attend this session. RPL (DOC 143.5 KB) may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
Monday October 15 9.30 - 1.00 Deanna Newell and Steve Wilson

Wheelchair and Seating Series - Session 5, Assessing and Prescribing Seating - Level 2
Location: Woodville Seminar Room
Wheelchair and Seating Series Session 1 and 4 are considered to be a pre-requisite to attend this session. RPL (DOC 143.5 KB) for Session 1 may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
Monday October 15 1.30 - 4.30 Deanna Newell and Steve Wilson

Wheelchair and Seating Series - Session 6, Prescribing and Adjusting Manual Wheelchairs - Refresher
Location: TBC
*Prescriber must have previously attended Wheelchair and Seating Series - Session 1. RPL (DOC 143.5 KB) may be an option for experienced DCSI or Novita prescribers.

DateTimePresenter
None planned at this stage   

Wheelchair and Seating Series - Session 7, Prescribing and Adjusting Powered Wheelchairs - Refresher*
Location: TBC
*There are pre-requisite training sessions.

DateTimePresenter
None planned at this stage 

Home Modification Series

Home Modification Series

Home Modification Series - Day 1, Responsibilities, Options and Requirements for Home Modifications in the Home (DOC 114.0 KB)
Location: Woodville Seminar Room 

DateTimePresenter
Thurs 8th March 9.30 - 4.30 Gary Davis
Aaron Ong
Paul Tsoukalas

Home Modification Series - Day 2, Assessment, Measuring and Drawing and Clinical Reasoning  (DOC 114.0 KB)
Location: Woodville Seminar Room

DateTimePresenter
Thurs 22nd March 9.30 - 4.30 Aaron Ong
Paul Tsoukalas

Other Sessions

Other Sessions

Electrical Safety and Bathroom Design
Location: Woodville Seminar Room

DateTimePresenter
Wednesday 11th April 9.30 - 11.30 Karen Roughley

Management of the Bariatric Client
Location: TBC

DateTimePresenter
Thurs 5th April 9.30 - 12.30 Renee Groom and Dianne Dansie

The Legal Responsibilities of Equipment Prescription
Location: Woodville Seminar Room

DateTimePresenter
None planned at this stage 

Registered Nurse

Registered Nurse

Orientation Sessions

Orientation Sessions

Using DES as your NDIS Assistive Technology Provider (PDF 101.4 KB)
Location: Domiciliary Care Meeting Room, Building 4, 300 Richmond Road Netley

DateTimePresenter
Thursday 20 September 20189.30 - 11.30 DES Clinical Support Officer
Tuesday 30 October 20189.30 - 11.30 DES Clinical Support Officer

Pressure Injury Prevention Series

Pressure Injury Prevention Series

Pressure Injury Prevention Series - Session 1, Aetiology
Location:Independent Living Centre, Gilles Plains

This is now an extended session, covering information previously discussed across session 2.

DateTimePresenter
Tuesday 5th June 9.30 - 11.30 Sue Templeton (RDNS)

Pressure Injury Prevention Series - Session 3, Mattresses*
Location:Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 11.45 - 2.00 Cheryl Slade and Stacey Palmer

Pressure Injury Prevention Series - Session 4, Cushions*
Location: Independent Living Centre, Gilles Plains

DateTimePresenter
Tuesday 5th June 2.15 - 4.30 Cheryl Slade and Stacey Palmer

Beds and Bed Equipment Series

Beds and Bed Equipment Series

Beds and Bed Equipment Series Session 1 - Assessing and Prescribing Adjustable Beds (DOCX 112.5 KB)
Location: Woodville Seminar Room

DateTimePresenter
Monday 28th May 9.30 - 12.30 Lisa-Marie Gordon

Beds and Bed Equipment Series Session 2 - Entrapment, bed rails and bed sticks (theory) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note Session 1 is considered a pre-requisite to attending this session. If you are a DCSI clinician, you may be eligible to apply for RPL.

DateTimePresenter
Monday 28th May 1.00 - 4.00 Lucy Brennan and Lisa-Marie Gordon

Beds and Bed Equipment Series Session 3 - Assessing Entrapment Zones with Standardised Tool (practical) (DOCX 112.5 KB)
Location: Woodville Seminar Room

Please note this is a practical session, integrating information learned in Session 2, which must be attended first. As it is small groups of people only, we re-run the same session multiple times. We may need to negotiate dates with you if one of these becomes overbooked.

DateTimePresenter
Tuesday 29th May 9.30 - 12.30 Lucy Brennan and Lisa-Marie Gordon
Tuesday 29th May 1.15 - 4.15 Lucy Brennan and Lisa-Marie Gordon
Wednesday 30th May 9.30 - 12.30 Lucy Brennan and Lisa-Marie Gordon

Other Sessions

Other Sessions

The Legal Responsibilities of Equipment Prescription
Location: Woodville Seminar Room

DateTimePresenter
Wednesday 29th November 9.30 - 12.00 Belinda Carpenter

Other Professionals

Other Professionals

Using DES as your NDIS Assistive Technology Provider (PDF 101.4 KB)
Location: Domiciliary Care Meeting Room, Building 4, 300 Richmond Road Netley

DateTimePresenter
Thursday 20 September 20189:30 - 11:30DES Clinical Support Officer
Tuesday 30 October 20189:30 - 11:30DES Clinical Support Officer

Calendar Overview 2018

Please look at your discipline page for further information on times, venues and presenters.

Training Session Name Session Date
Wheelchair and Seating Series Session 4: Assessing  Posture and prescribing seating - Level 1Monday 15 October 2018 / 9.30 - 1.00
Wheelchair and Seating Series - Session 5: Assessing posture and prescribing seating - Level 2Monday 15 October 2018 / 1.30 - 4.30
Using DES as your NDIS Assistive Technology ProviderThursday, 20 September 2018 / 9:30 - 11:30
Using DES as your NDIS Assistive Technology ProviderTuesday, 30 October 2018 / 9:30 - 11:30

Glossary of Common Terms

Glossary of Common Terms

This is a list of common terms used for the DHS Equipment Program.

TermDescription
DHS Equipment ProgramThe Department of Human Services (DHS) state-wide equipment program (known as the Equipment Program) services the equipment and home modification needs of clients of Disability and Domiciliary Care Services, Novita Children's Services and Minda Inc. Domiciliary Equipment Service (DES) then manages the supply and maintenance of all equipment and home modifications for the Equipment Program.
Internal PrescriberAn allied health professional or registered nurse employed by DHS, Novita Children's Service or  Minda Inc who is approved to prescribe equipment and/or home modifications for clients eligible to access the Equipment Program.
External PrescriberIn order to maximise access for clients and facilitate discharge planning, qualified health professionals in agencies other than DHS and Novita Children's Service can prescribe equipment on behalf of their client seeking to access the Equipment Program. These health professionals are, for the purposes of the Equipment Program, called "external prescribers".
Approved PrescriberA term used when internal prescribers for the Equipment Program have demonstrated skill in prescribing a particular equipment or home modification type, allowing independent prescription of those items. Without this status, the prescriber must get further sign-off by an 'approved prescriber' for that item. Refer to the in-scope list for items requiring "item specific approved prescriber status".
 DelegateA role that is authorised by the Equipment Program to approve the need for, and the priority to supply a Category 2 equipment or home modification item(s). This is usually a Team Leader or Team Manager.
EligibilityClients must meet the general 'key approval criteria' for the equipment item(s) or home modifications being requested. In addition, there are specific eligibility criteria for particular equipment items or /home modifications.
Key Approval CriteriaA set of key criteria that a person must meet in order to be eligible for any item available through the Equipment Program (see "Eligibility").
Specific Eligibility CriteriaSome equipment and home modifications have additional eligibility criteria that must be met by a client in order to be approved for supply. The in-scope lists indicate if the item has extra specific eligibility criteria.
Equipment Screening ToolA tool that must be completed and submitted to the Equipment Program to demonstrate that the client has met the eligibility criteria set out for the item. Not all items require a screening tool to be completed; this is indicated on the in-scope list.
In-Scope lists - Equipment/Home ModificationsThe lists of equipment or home modification types that the Equipment Program has endorsed for supply when the client meets the eligibility criteria. The list includes information on prescriber requirements, whether the item is Category 1 or 2 and whether any additional criteria and screening tools apply.
Equipment Item TypesManual and powered wheelchairs, mobile shower commodes, seating and accessories, children's posture chairs, children's walkers, children's standing frames, technology and speech generating devices have different features and accessories available and the Equipment Program has listed these separately as different 'types (i.e. 1-4)'.  There is a document which describes each equipment type named Equipment Item Types.
Category 1 EquipmentGenerally lower cost or easily re-issuable items that DES maintains as stock. These items are supplied immediately if available; they may be placed on back-order if not immediately available. Items are identified as Category 1 on the equipment in-scope list.
Category 1 Home ModificationsGenerally lower cost home modifications which will usually be completed within 2 weeks of being processed, pending availability of funding. Items are identified as Category 1 on the Home Modifications In-scope list.
Category 2 EquipmentEquipment items that require sign-off by a delegate before DES will supply the item to the client. Item types are identified as Category 2 on the Equipment in-scope lists. If a client's needs can not be met through the stock items available on the Catalogue, then the item being requested for purchase is considered Category 2. All Category 2 items require a risk rating and priority scoring form to be completed as part of the prescription
Category 2 Home ModificationsHome modifications that require sign-off by a delegate before DES will process the request. Home modification types are identified as Category 2 on the in-scope list.
Risk Rating and Priority Scoring FormThis is required for all Category 2 items of equipment. It is used to prioritise supply of these items.

Advanced Palliative Equipment Response

Advanced Palliative Equipment Response

The DHS Equipment Program Advanced Palliative Equipment Response is available for people who meet the following eligibility criteria:

  • Live in Metropolitan Adelaide
  • Are Registered and an active client of a community palliative service (SA Health Specialist Palliative Care Service)
  • Are in the terminal / end stages of their illness as agreed by the palliative service (expected to require services for less than 16 weeks)
  • Require a rapid equipment response due to the deteriorating nature of their condition
  • Are unable to access equipment through alternate funding sources in a timely manner

An individual can then be referred to DHS Equipment Program using the  Advanced Palliative Equipment Response Client Registration Form (DOCX 100.5 KB). This form only needs to be completed once. DHS Equipment Program staff will review the request and will make contact with the person or their carer to discuss the referral.

Requests for equipment or home modifications can be made using the following:

If further information or assessment is required, DHS will liaise with the local health networks who have made the request, and if necessary may engage a suitably qualified allied health clinician to carry out a further assessment.

With Domiciliary Care transferring to RDNS SA as of 1 July 2018, there have been some changes to pathways for people who require palliative services and to have their equipment needs met. The document below provides further information through some frequently asked questions.

National Disability Insurance Scheme

National Disability Insurance Scheme

National Disability Insurance Scheme in South Australia

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The National Disability Insurance Agency (NDIA) is the statutory agency responsible for implementing the NDIS to support a better life for these people.

For more information about access to the NDIS in South Australia, go to NDIS in South Australia.

The NDIS is being introduced in stages and existing service users and new participants will enter the scheme progressively. All eligible South Australians will be able to register for the NDIS by July 2018, with the NDIS expected to provide support to about 32,000 people with a disability in SA at full scheme. The NDIA is working closely with the relevant Commonwealth and South Australian government departments to ensure a smooth transition for those who are already accessing services in this state.

The NDIS website provides a map of the South Australian Government regions with further information on how it will be rolled out.

Contact the NDIS

Phone 1800 800 110 for any queries specific to the NDIS, or visit the NDIS website for further contact options.

The NDIS can be contacted by phone on 1800 800 110, or the further contact options can be found on the NDIS website.

Services provided by DES for NDIS Participants

Services provided by DES for NDIS Participants

In South Australia, the Domiciliary Equipment Service (DES) has signed a working arrangement with the NDIA to continue providing assistive technology (AT), including equipment and home modifications, to NDIS participants. DES is a registered NDIS service provider and is responsible for the supply of AT needs that are included in a participant’s plan to support their goals.

DES services include the purchase, customisation, provision and repairs of AT for participants. DES supplies both new items and refurbished items that are considered ‘as new’ (see ‘about us’ for more information about what this means). Most items are on loan to participants and should be returned to DES when they are no longer needed. This unique model of supply helps provide value for the participant and the NDIS.

Following the request for an item by the participant and assessor, the NDIA will review this and if appropriate ask DES for the price to supply and provide future repairs and maintenance as needed. Once the quote is approved by the NDIA, DES will dispatch it immediately if it is readily available, or will order the item in. Items needing to be ordered may have a waiting time depending on the item or where it is coming from.

The NDIA may seek quotes from other AT providers if DES does not usually supply the item requested.

DES services also includes the provision of home modifications, and wheelchair and seating services. Find more information about the Wheelchair and Seating Service on the Wheelchair and Seating Service page.

Further information for NDIS participants and providers regarding access to AT can be found below, together with the relevant Operational Guidelines of the NDIA about accessing supports in the NDIS:

Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment and home modifications.

Follow these links for more information about DES Services including repairs and maintenance.

Accessing Assistive Technology from DES

Accessing Assistive Technology from DES

Equipment Request

The following flow chart will help you to know the steps involved in organising the provision of equipment items for participants through DES.

The DES Equipment Catalogue contains a listing of the items readily available from the DES Warehouse. The item listings contain images, specifications, clinical considerations and supporting documents to help choose an item of equipment. DES may also purchase in items that are not listed on the catalogue, on request.

Note: Please ensure that you include the DES item code (this code is listed against all items on the Equipment Catalogue) when completing the order form, so that we then supply the correct item.

Once the required equipment item for an NDIS participant is determined, you must complete the below form and email it to des.frontdesk@sa.gov.au or fax it to 1300 295 839.

Home Modification Request

The following flow chart helps you to know the steps involved in organising the provisions of home modifications for NDIS participants thought DES.

Once the clinical assessment has been completed for an NDIS participant, you must complete the below form and email it to des.frontdesk@sa.gov.au

Further information regarding the home modification service that DES provides can be found on the Supply of Home Modifications Page.

DES Terms and Conditions

Equipment and Home Modifications supplied through DES may have terms and conditions associated with them please ensure you have read any relevant information related to the DES Terms and Conditions.

Frequently Asked Questions

Frequently Asked Questions

I already have equipment from DES, what happens with it when I transition to the NDIS?

You can retain the equipment for as long as you need it, with NDIS funding only required for the ongoing repairs and maintenance, and replacement when required.  

When you are having your planning meeting, you will need to advise them of any equipment that you have so that the funds for any future repairs and maintenance can be added to your plan. We can provide you or your planner with a report listing all the items that you currently have on loan from DES.

How do I get my equipment repaired?

To arrange repairs or maintenance please call DES repairs, 1300 130 302. DES has an emergency after-hours service that is available outside of business hours and on weekends. For more information go to our page on repairs.

Who pays for repairs and maintenance?

The cost of the repair or maintenance will be billed to the NDIA and funded from your plan.

For major or high cost repairs or maintenance a quotation may need to be provided to the NDIA for approval prior to the repair or maintenance being carried out.

Who owns the equipment provided through DES?

DES retains ownership any items that have a yellow asset sticker on them. Any changes to the equipment must be arranged through an assessor. You can call DES on 1300 295 786 to discuss your options.

Can DES see my plan?

No. DES does not have access to view participant’s plans via the NDIA portal. DES can only see areas of the portal that are relevant to its business. DES relies on the NDIA planners, assessors or participants to confirm that requests have been approved.

Sometimes DES might ask you to send through the relevant parts of your plan to help to get the order processed.

Does DES use up my clinical hours from my plan?

Even though DES employs clinicians, DES services generally do not use up clinical hours on your plan.

The only times that you may need to use your clinical hours are:

  • If you have an initial appointment with the Wheelchair Seating Service, you may need to use hours from your plan. This will always be discussed with you first.
  • If you require a complex home modification, a building consultant may be required in the process. DES will discuss this with you first and the funding for this will need to come from your plan.

What happens when I don’t need the equipment anymore?

Most equipment that has been supplied from DES is on loan to you. These items have a yellow asset sticker on them. If you no longer need the item, please call DES, 1300 295 786 to arrange for it to be collected.

Private Hire

Private Hire

Domiciliary Equipment Service (DES) can offer private hire for the general public under the following guidelines.

Who can privately hire?

Community

Anyone who is living in South Australia and who receives an Australian Government benefit (pension or health care card), can hire equipment items from DES, provided they have an initial referral for standard items from their General Practitioner (GP) or a registered health practitioner (e.g. an occupational therapist or physiotherapist).

Note that anyone who has previously hired equipment from DES may hire additional standard items without the need for a further referral.

To ensure that people and their carers are safe to hire more complex electrical items (beds, air mattresses, hoists, recliners), an occupational therapist or physiotherapist must make the referral for these items.

Discharge from hospital

Anyone who is an inpatient of a public or private hospital, regardless of whether or not they are in receipt of a Government benefit can hire equipment items from DES on discharge home.

The referral must come from a registered health practitioner or Licenced Medical Officer from the hospital where the person is discharged. For safety reasons, an occupational therapist or physiotherapist must make any referral for more complex electrical items (beds, air mattresses, hoists, recliners).

What is available to hire?

The DES catalogue lists the standard equipment types that are available for private hire. A price guide (PDF 51.5 KB) of commonly hired items is also available. Please ensure that the item type along with its code is quoted in any enquiry to DES.

Requesting Private Hire

The referral should be on a GP letterhead, hospital letterhead OR on a DES Private Hire form (DOCX 91.4 KB), and must include the following information:

  • the person's full name, address, telephone, date of birth and pension benefit number (for community clients)
  • the item(s) of equipment required for hire
  • the delivery day and details (at least 24 hours notice needed)
  • details of the delivery contact if different from the person receiving the equipment
  • name and address for invoicing of hire costs if the client will not be responsible for payment (i.e. family member, public trustee)

DES requires a minimum of 24 hours' notice for any requests, and items can generally be delivered the next business day, or as detailed on the referral.

Please fax or scan and email the request to DES. Any enquires can be made via phone or email.

Phone 1300 295 786
Fax1300 295 839
Emaildes.frontdesk@dhs.sa.gov.au

Hire and Delivery

Weekly rental charges along with any freight will be confirmed at the time of enquiry.

In all instances the client / family or nominated third party is responsible for any hire and delivery charges.

Payment options can be made via electronic funds transfer (EFT), online using Bpoint, credit card in person or over the phone, by cheque or money order using Australia Post. Further information can be found in the DES Payment Options Information (DOCX 96.2 KB) document

If you are experiencing financial difficulties, please contact us to arrange a payment plan on 1300 295 786 and ask to speak to the finance team.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
URL:
https://des.sa.gov.au/funding-programs
Last Updated:
27 Mar 2018
Printed on:
22 Sep 2018
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016