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Domiciliary Equipment Service

Domiciliary Equipment Service

Wheelchair and Seating Service


The Wheelchair and Seating Service is a specialist service for people who need wheelchair or seating solutions to meet their postural requirements and functional goals.

Our team of experienced specialised seating clinicians and technicians provide a service to suit each individual, with the focus on manual wheelchairs, powered wheelchairs and mobile shower commode chairs.

This may include off-the-shelf options, individualised assistive technology or manufacture of highly customised complex seating solutions.

Location and Facilities

The Wheelchair and Seating Service operates its main clinic from Woodville. The service also operates outreach clinics.

The Woodville facility has assessment rooms with hoists, plinths and a weigh bed to support safe transfers and assessment. There is an onsite workshop where technicians complete the wheelchair builds and modifications.

For people in the country who may be unable to travel to Adelaide, outreach trips are scheduled approximately twice per year to each of the following three areas: Riverland, South East (covering Murray Bridge and south to Mt Gambier), and North West (covering the Mid-North, Yorke and Eyre Peninsulas).

Consultancy and Support

You can call the team at the service to discuss your wheelchair and seating needs. The wheelchair and seating team can also offer training on complex wheelchair and seating solutions.

Find and Contact Us

Phone 08 8440 6760
Location 19-21a Belmore Terrace, Woodville SA 5011

Further details on parking and location can be found on the Wheelchair Seating Service Woodville Site map (DOCX 711.9 KB).

Accessing the Service - NDIS participants

Accessing the Service - NDIS participants

If you are eligible for, or registered as a participant of the National Disability Insurance Scheme (NDIS), you will need to have clinical hours on your plan available for an initial assessment. If you require a wheelchair or modifications to your wheelchair, you also need to have these on your NDIS plan.

A quote can be provided for an initial assessment at the Wheelchair and Seating Service. After assessment, we will be able to provide a more specific quote for your wheelchair seating solution and you will need to gain approval through the NDIS.

You may have already seen a clinician in the community before you attend an appointment for an initial assessment at the WSS. The clinician you have seen can provide the WSS information about what you discussed and your goals. Alternatively, you may be sent a short self-assessment form to help with identifying your goals for your wheelchair and seating. Your clinician may refer you or, if you have seen us before, you can contact the service directly on 8440 6760 or DHSWheelchair& to discuss your need or make an appointment.

If you are a clinician wanting to refer a participant to the WSS, please complete the Equipment Request Form, requesting a WSS appointment in the 'equipment requested' section and send to DES as per the instructions on the form:

We will liaise with you, or a person nominated by you, to arrange an appointment. We will send you a letter before your appointment, with details of how to locate the service, including a map with available car parking.

An overview of the process can be seen here:

For further information for using DES as your Assistive Technology Provider for the NDIS, go to the National Disability Insurance Scheme page on our website.

Accessing the Service - DHS Equipment Program Clients

Accessing the Service - DHS Equipment Program Clients

A primary clinician (from a community service) will complete an initial assessment and if a need for a wheelchair or seating is identified, a request for an appointment with the Wheelchair and Seating Service (WSS) can be made. This is done using a prescription form, identifying what equipment or modification is needed and an indication that a Wheelchair and seating service appointment is requested.

When resources are available, contact will then be made with your primary clinician to arrange an appointment. Once coordinated, we will send you a letter before your appointment, with details of how to locate the service, including a map with available car parking.

Prior to attendance at an appointment, it is an expectation that your primary clinician has completed a thorough assessment of goals and needs, function, and the home environment. Therefore, it is important that your primary clinician attends the appointment with as much relevant information as possible.

An assessment form can be used as a supporting document to ensure all areas of the initial assessment have been covered:

Once you take the new seating and/or mobility device home for trial, it is the responsibility of your primary therapist to follow up with you and feedback to the WSS if further follow up is required or if the referral can be closed.

What to expect when you come to the first appointment

What to expect when you come to the first appointment

Whether you are attending an appointment with a clinician or you have completed a self-assessment form, we will need information on your function, your home environment, and what you use your equipment for, to make sure that we can best meet your needs. You are welcome to bring in photographs or video on a smart device to show us your home environment or any other environments that you need to access in your wheelchair.

The first step is to have a discussion with you, your carers and clinician about all the information that is relevant to you and your situation. This will help to set the goals that are important to you to best meet your mobility and seating needs.

A comprehensive assessment will be completed. This may include:

  • looking at your current seating system and posture in your current mobility device (if applicable),
  • with your consent, a physical evaluation to take precise body measurements and assess your movement to assist in getting the best solution for you

At the end of this initial assessment, a mobility and seating plan and recommendations will be discussed and written down. Once you are ready, we will ask for your agreement to proceed.

What happens next?

What happens next?

A comprehensive assessment summary will be written and can be sent to you following the assessment. If a community clinician attends, they will also take their own case notes.

If you are an NDIS participant, a quote can be provided for the mobility and seating solution that has been discussed. Approval can then be sought from the NDIS.

Once you have agreed to the recommendations and approval has been given, the seating clinician will design and source any required seating, parts and mobility devices.  The technicians will then complete the necessary build or modification once all parts are available. This can take some time. We will aim to keep you updated and you are also welcome to contact us. Once your item is ready, we will contact you to arrange a fitting and trial of your equipment. Further appointments are often needed for adjustments. Our aim is to streamline processes and make the experience of assessment and provision of the new equipment as easy as possible for you.

We aim to keep you updated throughout the process and will ask you how you would like us to communicate with you – by phone, email or text message.

You are welcome to contact us for an update either by phone on 84406760 or email DHSWheelchair&

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
02 Apr 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016