Domiciliary Equipment ServiceDomiciliary Equipment Service
- Training and Information Sessions
- Supply of Equipment
- Wheelchair and Seating Service
- Supply of Home Modifications
- Delivery and Installation
- Follow Up and Review
- Collections and Returns
- Terms and Conditions, Privacy, Rights and Responsibilities
Supply of Equipment
Domiciliary Equipment Service (DES) holds a range of approximately 400 commonly prescribed equipment items in its warehouse. This includes both loan items (suitable for reissue once returned) and consumable items (single use). Equipment types include shower chairs, toileting equipment, hospital beds, ambulant mobility aids, basic wheelchairs, and small aids. This equipment is generally readily available for issue from the DES Warehouse, once the appropriate order has been received.
In addition to the equipment which is available from the warehouse, DES procures a range of other equipment options which may be modified or custom made to meet an individual's specific needs. These items include a full range of complex wheelchairs with customised seating, mobile shower chairs, walking devices, high end pressure care, and customised items of equipment.
DES implements a refurbishment model of equipment management which supports effective and efficient use of resources. This model enables more people to have their equipment needs met in a timely manner. This approach means that equipment that is returned to the DES warehouse undergoes a quality check, and is cleaned, serviced and then made available for another person who needs that item.
Once all relevant approvals have been met and correct paperwork has been received at DES, available items will be dispatched immediately. Equipment items not regularly held in the warehouse may need to be purchased, if a suitable refurbished item cannot be located. Time for supply of purchased equipment is dependent on availability through the supplier.
If DES is unable to immediately provide an item usually held in the warehouse, due to supply levels, the item will be placed on "back-order". Once an item becomes available again, either through re-supply or being returned and available for reissue, the back-order will be supplied.