Domiciliary Equipment ServiceDomiciliary Equipment Service
DES Coronavirus (COVID-19) Response - March 2020
DES is committed to supporting South Australians in this time of need by continuing to provide our services to the South Australian community. The safety of our staff and clients is our top priority and we are therefore rolling out the following measures:
Our services continue to be provided to clients at present. Please call on the following numbers if you have any questions:
General enquiries (including provision of readily available equipment, collection, or home modifications) – 1300295 786
Repairs and maintenance – 1300 130 302
Prior to providing a service, we will be asking a series of simple screening questions over the phone to identify any clients that may be at risk of COVID-19, and to answer any questions or concerns.
If you have any concerns, we can arrange for items to be delivered to your front door or complete a repair to an item outside of the home. Alternatively, the service can be scheduled for another time.
Hygiene, personal protective equipment and physical distancing measures
We have implemented guidelines within the workplace to ensure that all government recommendations are followed and clients and staff are kept safe. This includes observing physical distancing and hygiene practices in all work and community locations.
Staff are ensuring that they wash their hands frequently throughout the day, and that equipment is hygienically cleaned. When working in the community, gloves are in use along with sanitiser between client contacts.
Staff who are unwell, have been instructed to not attend work. In addition to these measures, we will be supporting staff in business support roles to work from home where possible.
We understand that our clients still require products and services to support them during this period. We have reviewed our stock-levels of key equipment types to identify potential supply disruptions, and at this time, we are confident that disruptions will be minimal.
We are in the process of liaising with contractors regarding their business continuity plans to ensure that we can continue to work together and provide essential services.
As this situation is a rapidly changing, please keep up to date by continuing to follow this website, and for general information about COVID-19, you can follow these websites:
Australian Department for Health: www.health.gov.au
SA Health: www.sahealth.sa.gov.au