Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

DES Latest News

Happy Holidays from DES - Dec 2017

Happy Holidays from DES - Dec 2017

Domiciliary Equipment Service would like to wish everyone a very Merry Christmas and a safe and Happy New Year.

During this festive season, DES will remain open during normal business hours.  If emergency repairs are required over the weekend or public holidays, these will be arranged by the afterhours service by calling 1300 130 302.

2017 has been another busy year for us. We have been privileged to have another year supporting the many people we service to remain living in the community.

We are grateful to our team of dedicated staff who get equipment delivered to our customers quickly, and provide a range of equipment and home modification services. We also acknowledge and thank the many clinicians and agencies who we work closely with to make this happen seamlessly for our clients.

This year has seen a lot of changes in the sector. We have commenced some work to reach out to our customers to find out how we can continue to improve and better meet your needs in the future. Look out for our survey on our website soon. We will be emailing and sending text messages to invite our clients and clinicians to participate.

We are dedicated to continue providing an outstanding service to you and look forward to continuing to provide services to you all in 2018.

Changes for Domiciliary Care - Nov 2017

Changes for Domiciliary Care - Nov 2017

You may have heard that the Royal District Nursing Service (RDNS SA) – part of the Silver Chain Group – has been appointed as the new non-government provider for Domiciliary Care services. For further information about these changes please see the DCSI webpage

Please note that Domiciliary Equipment Service (DES) is not part of this transfer. DES will be continuing to provide equipment services to Domiciliary Care clients during and after the transfer and it will be business as usual for all clients and clinicians using DES services. If you have any questions related to DES, please call us on 1300 295 786.

DES Wheelchair and Seating Service is NDIS Ready - Nov 2017

DES Wheelchair and Seating Service is NDIS Ready - Nov 2017

The DES Wheelchair and Seating Service (WSS) is now ready to provide services to participants of the National Disability Insurance Scheme (NDIS).

Our team of specialist clinicians and technicians can work with you find a solution to meet your wheelchair and seating goals. We can assist people of all ages with any specialised wheelchair solutions. Our focus is on manual wheelchairs, powered wheelchairs and mobile shower commodes. Solutions may include off-the-shelf options, individualised Assistive Technology or manufacture of highly customised seating solutions.

Our clinicians can provide an assessment and with your agreement, we can submit a quote to the NDIA for an agreed solution. We can also source a wide range of wheelchairs and have a workshop to complete wheelchair customisation and modifications on site.

Contact us today to find out more:

Email: DCSIWheelchair&

Telephone: 8440 6760

More information on the process can be found on the Wheelchair and Seating Service Page

Working with DES and the NDIS - Oct 2017

Working with DES and the NDIS - Oct 2017

Domiciliary Equipment Service (DES) is a Registered NDIS Provider. We have recently developed information sessions to help allied health professionals understand how to work with DES to access Assistive Technology (AT – previously known as equipment and home modifications) for NDIS participants.

We provide a range of equipment services including provision, tracking, repairs and maintenance, modifications and collection. These services are offered for our readily available items as well as for custom and one-off type items, allowing participants to have all their equipment needs met.

Our clinical support officers can provide allied health professionals information about the equipment that we provide, or help to problem solve more complex participant needs.

DES also provides a full range of Home Modifications ranging from basic to complex. We have a project manager who oversees complex modifications involving structural changes.

We now hold regular information sessions, designed for assessors, to assist with getting AT for NDIS participants through DES.

The session covers the working arrangements between DES and NDIA, managing expectations, items not provided by DES, the AT process (and trial process), repairs and maintenance on existing AT, home modification process, a DES warehouse tour, DCSI clients and AT transitioning to NDIS.

Go to our Information Sessions page for more information.

Bidets and Installation Requirements - Aug 2017

Bidets and Installation Requirements - Aug 2017

In April 2016, the Office for the Technical Regulator (OTR) SA issued a Plumbing Advisory Note regarding bidets. These are now classed as a ‘high hazard device’ meaning that they either have to be raised so that the outlet of the bidet sits above the top rim of the toilet by at least 25mm, or a high hazard backflow device is installed.

The reason for this is that if the toilet fails, and floods, the water may flood the outlet and result in contaminated (‘black’) water entering the mains water through back siphonage.

Raising height of bidet can be achieved using a ‘spacer’ which is a piece of plastic that fits to the toilet and is either 50mm or 80mm in height. These may be a practical option in some situations, but generally will result in the toilet seat being too high for safe use by a person. They also often have issues of reduced stability of the toilet seat / bidet which may cause issues for some users.

Where a spacer is not a practical option, a ‘reduced pressure zone device’ must be fitted by a plumber. This device is quite large and not easily concealed in a bathroom. It is therefore usually positioned on an external wall where possible. See image below.

Once installed, the plumber must complete testing and commissioning on installation and every 12 months, and submit results to the OTR within 7 days of installation. The OTR records the results and sends out annual reminders. Where the annual testing is not completed, the OTR places an encumbrance on the house, meaning that it cannot be sold until rectified. If the bidet is removed from use, the RPZ device must be decommissioned and removed and the OTR notified of this.

DES is currently investigating the impact of these requirements on bidets that have previously been installed, and on new requests, and will communicate information once decisions have been made as to how these will be managed. In the meantime, any requests have been placed on hold and the therapists who submitted the request have been notified.

RPZ Decice

Changes to Ceiling Hoist Processes - July 2017

Changes to Ceiling Hoist Processes - July 2017

Changes to Ceiling Hoist Process

Due to a number of incidents in SA and interstate, and changing building standards for new homes, DES is implementing some changes to ensure safety of clients (and their carers) in their home when ceiling hoists are installed. Over the past few months DES have met with the local suppliers of ceiling hoists and have been consulting with our home modifications project manager to determine the best way to manage this.

As such, we have determined that from here on in we will implement the following:

  • Requests for ceiling hoists need to be requested on an equipment prescription / request form
  • A ‘Ceiling Hoist Specification and Agreement Form (DOCX 106.5 KB)’ (new) must be completed with this (including diagrams and photos)
  • Home owner sign-off (on the specification form) must be provided prior to the work commencing
  • An engineer’s sign-off will be required on completion of the installation

Ceiling Hoist Process - Additional Information

Ceiling Hoist Process - Additional Information

Please note that this information is not relevant to gantry-style hoists that do not attach to the ceiling. This is relevant to all other ceiling hoist requests via DES, irrelevant of who is funding the ceiling hoist installation.

The following outlines responsibilities for each party.

Assessor / Prescriber’s responsibility

  • Complete an equipment prescription form and a ‘Ceiling Hoist Specification and Agreement Form’ with diagrams and photos of the area and proposed placement of the tracking
  • Provide copies of the relevant Terms and Conditions Documents to the client and / or their carer (note DES currently updating this so always check the website for the latest version, individual funders may have their own terms and conditions)
  • Gain home owner’s sign-off for the installation
  • Where the property belongs to either Housing SA or a private community housing group (e.g. Anglicare or ACH), ensure any relevant paperwork (where applicable) is completed and forwarded to DES – we cannot proceed without this. Note that Housing SA’s forms (both red and blue) must be completed.

Supplier / installer responsibility

  • To provide a detailed quote including details of
    • The hoist – with specifications and model number
    • The installation
    • Any structural or modification works
    • Engagement of engineer for sign-off
    • Final Drawings
  • To coordinate an engineer’s sign-off on the installation
  • To manage the cost of the installation (it is expected that the quote encompasses all expected costs to achieve a safe installation). In the case that the engineer is not satisfied with the installation, the cost to achieve getting the installation to the engineers satisfaction will lie with the supplier / installer.
  • Where an engineer’s input is required prior to installation, the supplier will advise us following their initial inspection and provide a quote for this component of the job.

DES’ Responsibility

  • Ensure all tradespeople / suppliers have the relevant DCSI clearances
  • To support the process and ensure an engineer’s sign-off has been gained prior to payment

Welcome to our responsive website - April 2017

Welcome to our responsive website - April 2017

Welcome to the upgraded, now responsive DES website

April 2017

Over the past week, the DES website has been upgraded to be a ‘responsive site’.

This means that the website is easier to use when accessed on a tablet or smart phone or different sized computer/laptop screens. In addition to this, the design has changed, giving it a more modern feel, and making it easier to navigate with drop-down menus and changes to how the information is shown.

We encourage you to take a look, and ask that you let us know via the feedback page if you come across any links not working, or if you have any ideas on how we can continue to improve the site.

National Procurement Award Winner - January 2016

National Procurement Award Winner - January 2016

National Procurement Award Winner

The Department for Communities and Social Inclusion has received recognition on the national procurement stage at the Chartered Institute of Procurement and Supply (CIPS) Awards in late 2015.

As part of this project, DCSI's Procurement and Grants Unit and Domiciliary Equipment Service collaborated with Ballarat Health Services to buy the same products from the same suppliers, at set prices but with different delivery points.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
21 May 2018
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016