Contact us: 1300 295 786

Domiciliary Equipment Service

Domiciliary Equipment Service

DES Latest News

Notice of DES Changes - July 2020

Notice of DES Changes - July 2020

In November 2019, the Department of Human Services (DHS) committed to Domiciliary Equipment Services (DES) transitioning service delivery to the non-government sector by December 2020.

DES has already transitioned a number of services earlier this year and will now transition from providing repairs and Readily Available Loan Equipment Services. This is expected to be completed by December 2020.

Organisations with current arrangements with DES are being contacted about the service transition, with a view to minimising any impact on clients.

DES services changes and options for clients are currently available on this website and this information will be updated as we progress with transition arrangements.

If you have any questions about DES service change dates, you can contact:

Telephone: 1300 295 786


The DHS Equipment Program will continue to be administered and managed by the South Australian Government.

Prescribers and clients should continue to contact the DHS Equipment Program via or 1300 295 786.

To continue to support DHS clients funded through the DHS Equipment Program, a tender for the supply of equipment services for these clients will be released soon.

DES has been providing services to South Australians in need of equipment and home modifications for nearly 25 years and in that time has supported over 100,000 clients. Thank you for your support of our services.

DES Coronavirus (COVID-19) Response - March 2020

DES Coronavirus (COVID-19) Response - March 2020

DES is committed to supporting South Australians in this time of need by continuing to provide our services to the South Australian community.  The safety of our staff and clients is our top priority and we are therefore rolling out the following measures:

Client services

Our services continue to be provided to clients at present. Please call on the following numbers if you have any questions:

General enquiries (including provision of readily available equipment, collection, or home modifications) – 1300295 786

Repairs and maintenance – 1300 130 302

Prior to providing a service, we will be asking a series of simple screening questions over the phone to identify any clients that may be at risk of COVID-19, and to answer any questions or concerns.

If you have any concerns, we can arrange for items to be delivered to your front door or complete a repair to an item outside of the home. Alternatively, the service can be scheduled for another time.

Hygiene, personal protective equipment and physical distancing measures

We have implemented guidelines within the workplace to ensure that all government recommendations are followed and clients and staff are kept safe.  This includes observing physical distancing and hygiene practices in all work and community locations.

Staff are ensuring that they wash their hands frequently throughout the day, and that equipment is hygienically cleaned.  When working in the community, gloves are in use along with sanitiser between client contacts.

Staff who are unwell, have been instructed to not attend work. In addition to these measures, we will be supporting staff in business support roles to work from home where possible.

Equipment supply

We understand that our clients still require products and services to support them during this period. We have reviewed our stock-levels of key equipment types to identify potential supply disruptions, and at this time, we are confident that disruptions will be minimal.


We are in the process of liaising with contractors regarding their business continuity plans to ensure that we can continue to work together and provide essential services.

As this situation is a rapidly changing, please keep up to date by continuing to follow this website, and for general information about COVID-19, you can follow these websites:

Australian Department for Health

SA Health

DES Update - November 2019

DES Update - November 2019

The State Government has decided to gradually withdraw from delivering Domiciliary Equipment Service (DES) services to the market by December 2020. This will include a proposed transfer of DES’ refurbished and readily available loan equipment service, and the gradual closure of remaining services including home modifications, wheelchair and seating services and on-road repairs.

We will work with our staff and other parties during the winding down phase of the services that will close, to ensure the changes happen smoothly and with minimal disruption to our clients.

In the meantime, it will be business as usual for our refurbished and readily available loan equipment service at Netley in the lead-up to the proposed transfer of that service next year.

Clients accessing equipment through the State Equipment Program will not be impacted by this withdrawal.

Further information will be provided as it is confirmed. You can find general information about DES on this website, or phone 1300 295 786.

DES Transfer Update - August 2019

DES Transfer Update - August 2019

A market process has been taking place over recent months to transfer the Domiciliary Equipment Service (DES) to the non-government sector.

Unfortunately, a suitable provider was not found during this process, and this marks the end of the current market process. However, the State Government remains committed to finding a suitable non-government provider and further information will be provided as it is available.

DES has a terrific reputation for delivering high quality services to many thousands of South Australians who receive equipment and home modifications.

It is still business as usual for DES and support will continue for clients, staff and stakeholders.

If you have questions, please email us at

BlueBays App - August 2019

BlueBays App - August 2019

The Department of Human Services has a free app called BlueBays to help people with disability parking permits locate accessible car parking spaces.

All you need to do is download the app and use it to locate a car park when you’re out. You can also add new car parks to share with others.

Download the app on Android

Download the app on iTunes.

DES Video Online - July 2019

DES Video Online - July 2019

Domiciliary Equipment Service (DES) at Netley has been the location for an online video launched this week highlighting how DES became a national leader in refurbishment and reuse of equipment for people with a disability.

The video made by Green Industries SA stars one of our clients, along with our warehouse operations and staff. The video can be watched on YouTube (1.46 mins).

The video highlights the important work DES does to help those in our community.

DES is a Proud Supporter of White Ribbon - February 2019

DES is a Proud Supporter of White Ribbon - February 2019

Domiciliary Equipment Service (DES) is proud to support and promote White Ribbon each year with a morning tea.

On many occasions, DES will have a guest speaker which is usually a staff family member who is passionate about eliminating men’s violence against women.

Changes to Equipment Services - January 2019

Changes to Equipment Services - January 2019

The SA Government has committed to Domiciliary Equipment Service (DES) transferring to the non-government sector and we expect to begin transition around the middle of 2019.

A market process is now underway to find new management for DES, and we will share more information as it comes to hand.

Please note that for all clients and agencies, it is business as usual. DES is committed to supporting its clients and stakeholders through the changes and will continue to provide its equipment services until a transfer to new management occurs.

Disability, Ageing and Lifestyle Expo - Oct 2018

Disability, Ageing and Lifestyle Expo - Oct 2018

The Disability, Ageing and Lifestyle Expo was a huge success, with many stall holders at the expo offering information to members of the public about ageing and disability services. Domiciliary Equipment Service held a stall with some of its clinicians available to provide information about the service and equipment options available to people.

Expo Images

Changes to Palliative Care Pathways - July 2018

Changes to Palliative Care Pathways - July 2018

With Domiciliary Care transferring to RDNS SA as of 1 July 2018, there have been some changes to pathways for people who require palliative services and to have their equipment needs met. Please go to Advanced Palliative Equipment Response page  for further information and frequently asked questions.

Changes to Equipment Services - July 2018

Changes to Equipment Services - July 2018

The SA Government has committed to DES transferring to the non-government sector, and we expect to begin transition around the middle of 2019. There will be a market process to find new management for DES and more information on this will be available soon. Please note that for all clients and agencies, it is business as usual. DES is committed to supporting its clients and stakeholders through the changes and will continue to provide its equipment services until a transfer to new management occurs.

Changes for Domiciliary Care - Nov 2017

Changes for Domiciliary Care - Nov 2017

You may have heard that the Royal District Nursing Service (RDNS SA) – part of the Silver Chain Group – has been appointed as the new non-government provider for Domiciliary Care services. For further information about these changes please see the DCSI webpage

Please note that Domiciliary Equipment Service (DES) is not part of this transfer. DES will be continuing to provide equipment services to Domiciliary Care clients during and after the transfer and it will be business as usual for all clients and clinicians using DES services. If you have any questions related to DES, please call us on 1300 295 786.

DES Wheelchair and Seating Service is NDIS Ready - Nov 2017

DES Wheelchair and Seating Service is NDIS Ready - Nov 2017

The DES Wheelchair and Seating Service (WSS) is now ready to provide services to participants of the National Disability Insurance Scheme (NDIS).

Our team of specialist clinicians and technicians can work with you find a solution to meet your wheelchair and seating goals. We can assist people of all ages with any specialised wheelchair solutions. Our focus is on manual wheelchairs, powered wheelchairs and mobile shower commodes. Solutions may include off-the-shelf options, individualised Assistive Technology or manufacture of highly customised seating solutions.

Our clinicians can provide an assessment and with your agreement, we can submit a quote to the NDIA for an agreed solution. We can also source a wide range of wheelchairs and have a workshop to complete wheelchair customisation and modifications on site.

Contact us today to find out more:

Email: DCSIWheelchair&

Telephone: 8440 6760

More information on the process can be found on the Wheelchair and Seating Service Page

Working with DES and the NDIS - Oct 2017

Working with DES and the NDIS - Oct 2017

Domiciliary Equipment Service (DES) is a Registered NDIS Provider. We have recently developed information sessions to help allied health professionals understand how to work with DES to access Assistive Technology (AT – previously known as equipment and home modifications) for NDIS participants.

We provide a range of equipment services including provision, tracking, repairs and maintenance, modifications and collection. These services are offered for our readily available items as well as for custom and one-off type items, allowing participants to have all their equipment needs met.

Our clinical support officers can provide allied health professionals information about the equipment that we provide, or help to problem solve more complex participant needs.

DES also provides a full range of Home Modifications ranging from basic to complex. We have a project manager who oversees complex modifications involving structural changes.

We now hold regular information sessions, designed for assessors, to assist with getting AT for NDIS participants through DES.

The session covers the working arrangements between DES and NDIA, managing expectations, items not provided by DES, the AT process (and trial process), repairs and maintenance on existing AT, home modification process, a DES warehouse tour, DCSI clients and AT transitioning to NDIS.

Go to our Information Sessions page for more information.

Changes to Ceiling Hoist Processes - July 2017

Changes to Ceiling Hoist Processes - July 2017

Changes to Ceiling Hoist Process

Due to a number of incidents in SA and interstate, and changing building standards for new homes, DES is implementing some changes to ensure safety of clients (and their carers) in their home when ceiling hoists are installed. Over the past few months DES have met with the local suppliers of ceiling hoists and have been consulting with our home modifications project manager to determine the best way to manage this.

As such, we have determined that from here on in we will implement the following:

  • Requests for ceiling hoists need to be requested on an equipment prescription / request form
  • A ‘Ceiling Hoist Specification and Agreement Form (DOCX 145.9 KB)’ (new) must be completed with this (including diagrams and photos)
  • Home owner sign-off (on the specification form) must be provided prior to the work commencing
  • An engineer’s sign-off will be required on completion of the installation

Ceiling Hoist Process - Additional Information

Ceiling Hoist Process - Additional Information

Please note that this information is not relevant to gantry-style hoists that do not attach to the ceiling. This is relevant to all other ceiling hoist requests via DES, irrelevant of who is funding the ceiling hoist installation.

The following outlines responsibilities for each party.

Assessor / Prescriber’s responsibility

  • Complete an equipment prescription form and a ‘Ceiling Hoist Specification and Agreement Form’ with diagrams and photos of the area and proposed placement of the tracking
  • Provide copies of the relevant Terms and Conditions Documents to the client and / or their carer (note DES currently updating this so always check the website for the latest version, individual funders may have their own terms and conditions)
  • Gain home owner’s sign-off for the installation
  • Where the property belongs to either Housing SA or a private community housing group (e.g. Anglicare or ACH), ensure any relevant paperwork (where applicable) is completed and forwarded to DES – we cannot proceed without this. Note that Housing SA’s forms (both red and blue) must be completed.

Supplier / installer responsibility

  • To provide a detailed quote including details of
    • The hoist – with specifications and model number
    • The installation
    • Any structural or modification works
    • Engagement of engineer for sign-off
    • Final Drawings
  • To coordinate an engineer’s sign-off on the installation
  • To manage the cost of the installation (it is expected that the quote encompasses all expected costs to achieve a safe installation). In the case that the engineer is not satisfied with the installation, the cost to achieve getting the installation to the engineers satisfaction will lie with the supplier / installer.
  • Where an engineer’s input is required prior to installation, the supplier will advise us following their initial inspection and provide a quote for this component of the job.

DES’ Responsibility

  • Ensure all tradespeople / suppliers have the relevant DCSI clearances
  • To support the process and ensure an engineer’s sign-off has been gained prior to payment

Welcome to our responsive website - April 2017

Welcome to our responsive website - April 2017

Welcome to the upgraded, now responsive DES website

April 2017

Over the past week, the DES website has been upgraded to be a ‘responsive site’.

This means that the website is easier to use when accessed on a tablet or smart phone or different sized computer/laptop screens. In addition to this, the design has changed, giving it a more modern feel, and making it easier to navigate with drop-down menus and changes to how the information is shown.

We encourage you to take a look, and ask that you let us know via the feedback page if you come across any links not working, or if you have any ideas on how we can continue to improve the site.

National Procurement Award Winner - January 2016

National Procurement Award Winner - January 2016

National Procurement Award Winner

The Department for Communities and Social Inclusion has received recognition on the national procurement stage at the Chartered Institute of Procurement and Supply (CIPS) Awards in late 2015.

As part of this project, DCSI's Procurement and Grants Unit and Domiciliary Equipment Service collaborated with Ballarat Health Services to buy the same products from the same suppliers, at set prices but with different delivery points.

State Government of South Australia © Copyright DHS .

Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
Last Updated:
27 Mar 2018
Printed on:
06 Aug 2020
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016