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Domiciliary Equipment Service

Domiciliary Equipment Service

Testimonials

At Domiciliary Equipment Service (DES), we take pride in providing exceptional service to support the needs of more than 15,000 South Australians requiring equipment and home modification services.

At DES it is always rewarding to receive positive feedback about the support we provide to assist people to remain at home and in the community.

Do you have feedback about Domiciliary Equipment Service?

We encourage you to provide feedback to help us improve our services to you or please provide a testimonial so we can share your experience with others, including our dedicated team.

To the most amazing equipment team ever!!! Especially J, M & D for your assistance in locating items and problem solving with me over the phone this morning.

THANK YOU! THANK YOU! THANK YOU! THANK YOU!

Words cannot express how full of gratitude we are for your assistance in approving and expediting the equipment request for Mr R. We have just received the delivery and it has exceeded our expectation regarding quality of product and speed of service. THANK YOU!

Mr R. wants me to take a photo of him in the wheelchair and send it to you to say thanks - need to wait for his pain medications to kick in before we try the transfer though!
And I didn't want to wait to say THANK YOU!!

We hope your afternoon is as good as ours!!

All personnel were polite and friendly, helpful and quiet.  All good, no suggestions about how to do better.

April 2019

We have been very impressed by the timely provision of disability aids provided. The service is greatly appreciated and has made our lives easier.

April 2019

The staff were very quick and efficient in providing material and fixing bed posts etc. All was done quickly and with a very pleasant manner. We could not have asked for more.

February 2019

Everything done promptly with caring friendly care by Domiciliary staff.

February 2019

I feel we have been very well supported by the staff of this service. Ms M identified our needs and made sure that the most urgently required items were promptly delivered. As our needs and requests changed, everyone responded with sincere concern and kindness. The gentleman who delivered, installed or constructed items were polite, interested and caring and a credit to your department. Thank you for giving us the precious extra time 'at home'.

February 2019

Very helpful pre-delivery. Excellent delivery and set up @ home.

February 2019

Very prompt and helpful. Thank you so much.

January 2019

Good response to all equipment. Staff very pleasant. Have been treated well.

Jan 2019

I am particularly grateful for the equipment that made it possible to have Chris home. We could not have survived without it given his very poor movement, transfer and coordination. It meant I was able to support him at home until a few days before he died in Mary Potter Hospice.

I am grateful that the Palliative Care programme exists; that it was made available to us and to the men who brought the equipment to our home promptly and courteously and who then collected it again.

January 2019

Excellent service from staff. Thoroughly explained on how to use wheelchair and walker. Delivery was also good.

November 2018

We found experiences pleasant and professional and helpful. We have no suggestions at this time.

November 2018

I have found that Domiciliary Equipment Service have acted promptly for John and they have made sure all equipment was in the home before John was released from hospital. Thanks to all that assisted John. Thank you for the lend of the equipment.

November 2018

I have found everyone to be surprisingly helpful and cheerful and the equipment very helpful.

October 2018

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Last updated:29 May 2017 4:24pm
Provided by:
Department of Human Services
URL:
https://des.sa.gov.au/contact-us/testimonials
Last Updated:
27 Mar 2018
Printed on:
22 May 2019
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