Domiciliary Equipment ServiceDomiciliary Equipment Service
At Domiciliary Equipment Service (DES), we take pride in providing exceptional service to support the needs of more than 15,000 South Australians requiring equipment and home modification services.
At DES it is always rewarding to receive positive feedback about the support we provide to assist people to remain at home and in the community.
Do you have feedback about Domiciliary Equipment Service?
We encourage you to provide feedback to help us improve our services to you or please provide a testimonial so we can share your experience with others, including our dedicated team.
Very prompt, helpful and efficient service, thank you. Only two days after seeing the oncologist who said she would refer us to DES, we had a phone call checking our requirements, then approximately 2-3 days after that we received the equipment requested. Thank you again.
The service was prompt. Much appreciated.
They have all been very helpful and accommodating with everything.
The service provided was beyond expectation. Items were delivered in a timely manner. The worker was professional and polite. I am very grateful to have the use of this equipment. Thank you
I have nothing but the highest praise for the staff with whom I have dealt with. Any queries are dealt with promptly, efficiently and in a friendly manner.
Very happy with the equipment provided and the prompt delivery and installation.
Fantastic service offering valuable expert advice and help with equipment. Gave us the confidence to continue looking after our elderly father who has Alzheimer's.
We are very happy about the service, people get to maintain their lives, supporting people to ensure they meet their needs. It helps people to live independently as much as possible in safer hands. Ensuring people's needs are met and providing them a wide range of services that will surely bring improvement on how they live. Once again, thank you.
Every aspect of our relationship has been EXCELLENT! Clear and helpful telephone communication, speedy technical advice. Initiative was shown by an employee (technical) who organised delivery of a back-up battery for our recently delivered air bed in preparation for a power outage. Thank you so very much for this assistance.
We are very happy with the service that you provide. The equipment was delivered in excellent condition. Your staff were very polite and fully explained how to use the equipment.
I was very pleased and grateful for all the great help and excellent 'service with a smile' I received from everyone involved from the start until the end of receiving all of the equipment. Thank you.
I found the service to be very helpful, efficient, courteous and professional.
We think your services are excellent and we appreciate it very much. Thank you.
I have nothing but praise for this service. The people who delivered were polite, came into the home without fuss and helped with instructions where necessary.
We were very concerned as a family about keeping mum at home during her illness as long as possible. It lifted a huge burden being supplied with the necessary equipment to make this possible. Extremely happy with this service.
We had very pleasant experiences with all concerned. Good information re delivery and all items promptly delivered. Patience and understanding re use of new equipment. A very well-run and responsive service. Many Thanks.
We have appreciated the prompt service to Graham's needs. The contact people and delivery staff have been helpful with set up and advice. Thank you very much. Thank you for being so compassionate for my needs.
Have found services very good. Helpful from a client and carer point. Every effort is made to keep client as independent as possible, comfortable, retain self esteem. Thank you.
We are so happy with your service! You deliver fast and all the equipment is great! The man who delivers is caring and helpful!
On behalf of my sister-in-law, Mrs D and myself we wish to sincerely thank and commend your delivery person for his delivery and collection of equipment and service to Mr B of Largs North. Your delivery person gave professional service but more importantly he gave of himself, compassionately, above and beyond! This made a considerable positive impact on Mr B's wife's journey in caring for her husband in the final days of his life. Thank you again for a job well done.
All the required equipment is good quality and works well. Thank you. The delivery driver was also on time and very helpful. You provided excellent service!
I'd like to thank the team who delivered this amazing bed and mattress to mum. It's made a world of difference to her and to me. The lady and gentleman who brought it and set it up were so professional and kind. Thank you.
Excellent service and very helpful. Prompt delivery.
We found that the Kylie sheet served the purpose very well and the instructions are helpful.
To the most amazing equipment team ever!!! Especially J, M & D for your assistance in locating items and problem solving with me over the phone this morning.
THANK YOU! THANK YOU! THANK YOU! THANK YOU!
Words cannot express how full of gratitude we are for your assistance in approving and expediting the equipment request for Mr R. We have just received the delivery and it has exceeded our expectation regarding quality of product and speed of service. THANK YOU!
Mr R. wants me to take a photo of him in the wheelchair and send it to you to say thanks - need to wait for his pain medications to kick in before we try the transfer though!
And I didn't want to wait to say THANK YOU!!
We hope your afternoon is as good as ours!!
All personnel were polite and friendly, helpful and quiet. All good, no suggestions about how to do better.
We have been very impressed by the timely provision of disability aids provided. The service is greatly appreciated and has made our lives easier.
The staff were very quick and efficient in providing material and fixing bed posts etc. All was done quickly and with a very pleasant manner. We could not have asked for more.
Everything done promptly with caring friendly care by Domiciliary staff.
I feel we have been very well supported by the staff of this service. Ms M identified our needs and made sure that the most urgently required items were promptly delivered. As our needs and requests changed, everyone responded with sincere concern and kindness. The gentleman who delivered, installed or constructed items were polite, interested and caring and a credit to your department. Thank you for giving us the precious extra time 'at home'.
Very helpful pre-delivery. Excellent delivery and set up @ home.
Very prompt and helpful. Thank you so much.
Good response to all equipment. Staff very pleasant. Have been treated well.
I am particularly grateful for the equipment that made it possible to have Chris home. We could not have survived without it given his very poor movement, transfer and coordination. It meant I was able to support him at home until a few days before he died in Mary Potter Hospice.
I am grateful that the Palliative Care programme exists; that it was made available to us and to the men who brought the equipment to our home promptly and courteously and who then collected it again.
Excellent service from staff. Thoroughly explained on how to use wheelchair and walker. Delivery was also good.
We found experiences pleasant and professional and helpful. We have no suggestions at this time.
I have found that Domiciliary Equipment Service have acted promptly for John and they have made sure all equipment was in the home before John was released from hospital. Thanks to all that assisted John. Thank you for the lend of the equipment.
I have found everyone to be surprisingly helpful and cheerful and the equipment very helpful.