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Domiciliary Equipment Service

National Disability Insurance Scheme

National Disability Insurance Scheme in South Australia

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The National Disability Insurance Agency (NDIA) is the statutory agency responsible for implementing the NDIS to support a better life for these people.

For more information about access to the NDIS in South Australia, go to NDIS in South Australia.

The NDIS is being introduced in stages and existing service users and new participants will enter the scheme progressively. All eligible South Australians will be able to register for the NDIS by July 2018, with the NDIS expected to provide support to about 32,000 people with a disability in SA at full scheme. The NDIA is working closely with the relevant Commonwealth and South Australian government departments to ensure a smooth transition for those who are already accessing services in this state.

The NDIS website provides a map of the South Australian Government regions with further information on how it will be rolled out.

Contact the NDIS

Phone 1800 800 110 for any queries specific to the NDIS, or visit the NDIS website for further contact options.

Services provided by the Domiciliary Equipment Service for NDIS Participants

In South Australia, the Domiciliary Equipment Service (DES) has signed a working arrangement with the NDIA to continue providing assistive technology (AT), including equipment and home modifications, to NDIS participants. DES is responsible for the supply of AT needs that are included in a participant’s plan to support their goals.

DES services include the purchase, customisation, provision and repairs of AT for participants. DES supplies both new items and refurbished items that are considered ‘as new’ (see ‘about us’ for more information about what this means). Most items are on loan to participants and should be returned to DES when they are no longer needed. This unique model of supply helps provide value for the participant and the NDIS.

Once an item listed on a participant’s plan, NDIA requests a quote from DES for the price to supply and provide future repairs and maintenance as needed. Once the quote is approved by the NDIA, DES will dispatch it immediately if it is readily available, or will order the item in. Items needing to be ordered may have a waiting time depending on the item or where it is coming from.

The NDIA may seek quotes from other AT providers if DES does not usually supply the item requested.

Further information for NDIS participants and providers regarding access to AT in SA can be found below, together with the relevant Operational Guidelines of the NDIA about accessing supports in the NDIS:

Submitting a Request to DES

To request an equipment item or home modification for an NDIS participant through DES you must complete the below form(s) and email it to or fax it to 1300 295 839.

Equipment Request

Home Modification Request

The DES Equipment Catalogue contains a listing of the items readily available from the DES Warehouse. The item listings contain images, specifications, clinical considerations and supporting documents to help choose an item of equipment. DES may also purchase in items that are not listed on the catalogue, on request.

Note: Please ensure that you include the DES item code (this code is listed against all items on the Equipment Catalogue) when completing the order form, so that we then supply the correct item.

Other Help Available

The DES Services - Selection page on this website contains numerous supporting documents to assist providers in the assessment and selection of a variety of equipment and home modifications.

DES Terms and Conditions

Equipment and Home Modifications supplied through DES may have terms and conditions associated with them please ensure you have read any relevant information related to the DES Terms and Conditions.

State Government of South Australia © Copyright DCSI .

Last updated:29 May 2017 4:24pm
Provided by:
Department for Communities and Social Inclusion
Last Updated:
11 May 2017
Printed on:
21 Aug 2017
The Domiciliary Equipment Service website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016