Although users of Domiciliary Equipment Service's (DES) equipment are responsible for the general care and cleaning of their equipment, DES provides a repair service for equipment that is either faulty or damaged.
Faulty or damaged equipment may be exchanged for an equivalent item, or if this is not possible, DES will arrange for repairs to be carried out by a DES technician, or one of our qualified contractors.
A repair may occur at the equipment's location or at a workshop, in which case a loan will be organised where necessary.
Any fault or damage that occurs while outside of South Australia becomes the responsibility of the user of the equipment. Any costs incurred for these repairs will not be reimbursed. If the item is not repaired and is brought back to South Australia, a repair may be organised through DES.
Between 8.30 am – 5.00 pm Monday – Friday a repair can be organised either via a phone call or email to DES.
|Phone||1300 130 302|
|Fax||1300 295 839|
After hours repairs will only be organised for emergency repairs and will be arranged by our after hours service. Phone calls to the usual repairs number is automatically diverted out of business hours to the out of hours service.
The emergency out of hours repair service can be contacted any time after 5 pm weekdays, however a repairer can only attend between:
- 7.00 am - 8.30 am and 5.00 pm - 11.00 pm Mon - Fri
- 9.00 am - 11.00 pm on weekends and public holidays.
This service is currently only provided in the Adelaide Metro or Greater Adelaide area.
Once installed, home modifications are the responsibility of the owner, and therefore any repairs are the property owner's responsibility.